Website privacy policy

Who is responsible

I am Thijs Bijl, trading as Juvilo Games, an individual. I am responsible for how personal information is used for this website and support service. You can contact me about privacy or support at support@juvilogames.xyz.

Information used to run the website

When you visit a website, your browser sends technical information needed to deliver its pages. This includes your IP address, the page or file requested, the time of the request and browser information. Your browser may also send the address of the page you came from.

Hostinger is the hosting provider selected for the public website. Hosting systems may record technical information in access, error and security logs to deliver pages, diagnose faults and protect against misuse. This website does not use visitor analytics or advertising tools.

When you email for support

Support is provided by email through Gmail, a Google service. If you email me, I receive your email address, any name you provide, your message, attachments and email technical information. I also keep the replies needed to handle the conversation.

Please include the game name, your device model and a short description of the problem. Only send information needed to explain the issue. Please remove unrelated personal details from screenshots and do not send passwords or payment-card details.

You choose whether to contact me. If you do not provide enough information to understand or reply to your request, I may be unable to help. Support emails are not used to sign you up for marketing.

Why I use this information

I use technical information to deliver and protect the website and investigate faults or abuse. I use support correspondence to answer enquiries, investigate problems and keep the context needed to resolve them. The lawful basis for these activities is legitimate interests: running a reliable, secure website and providing support people have requested. I limit the information used to what is needed for those purposes.

If retaining or disclosing specific information is required by law, the lawful basis for that use is compliance with a legal obligation. Where information is needed to establish, exercise or defend a legal claim, I rely on the legitimate interest of protecting legal rights. Sending a support email is not treated as consent to unrelated uses of your information.

Cookies, browser storage and external content

The current public pages do not set visitor cookies or use persistent local storage. WordPress does store an emoji compatibility check under wpEmojiSettingsSupports in your browser?s session storage. This caches display-support tests rather than a visitor identifier. It is normally cleared when the browser tab?s session ends; browsers may restore sessions.

On browsers that need emoji fallback images, WordPress can request those images from s.w.org, a WordPress.org service. Such a request sends ordinary connection information, including an IP address, to that service. See the WordPress.org privacy policy.

Page artwork and styles are served from this website, and the typefaces use fonts already on your device. There are no embedded videos, maps, social-media widgets, website contact forms or public account-registration service on the current pages. Public pages do not display comment forms.

The administrator login area is separate from ordinary browsing. WordPress uses a test cookie on its login page and authentication and settings cookies for signed-in administrators. These do not mean ordinary visitors have an account or are being tracked by an advertising service. See WordPress’s cookie documentation.

Who receives information

I receive support correspondence. Google handles its delivery and storage through Gmail. Hostinger handles the technical information needed for the public website?s hosting. If emoji fallback images are requested, WordPress.org receives the associated connection information. These services may use their own service providers to operate their systems.

I do not sell support messages or use them for advertising. Information may also be disclosed where the law requires it or where necessary and proportionate to protect legal rights.

International processing

Using these providers can involve processing outside the UK, including in the United States and other countries. A provider?s headquarters does not establish where a particular message or hosting record is stored.

Google describes its international transfer arrangements, including adequacy frameworks and standard contractual clauses where applicable, in its data transfer information. Hostinger publishes provisions for international processing and, where applicable, standard contractual clauses and the UK Addendum in its Data Processing Addendum. Those documents describe provider arrangements; they do not guarantee that all information stays in the UK. Contact me if you would like information about the arrangements relevant to your enquiry.

How long information is kept

I keep support correspondence while an enquiry is being handled and for as long as its context is reasonably needed for follow-up, an unresolved issue or a legal obligation or dispute. Relevant criteria include whether the issue is resolved, whether further contact is reasonably expected, and whether a particular record is needed for a legal matter. Information that no longer serves those purposes should be deleted rather than kept indefinitely.

Technical hosting records serve operational, troubleshooting and security purposes. Their retention depends on the hosting service and any ongoing incident or legal requirement. Provider records and backup copies may remain for their own deletion cycles after a working copy is removed. Google explains its approach in its data retention information.

Your choices and rights

Depending on the law that applies and the circumstances, you can ask to see your personal information, correct it, have it deleted or restrict its use. Data portability applies to certain automated processing based on consent or a contract; it does not generally apply to the legitimate-interest activities described here.

You have the right to object to use based on legitimate interests. Tell me your particular circumstances so I can consider your objection.

The website and support activities described here do not rely on consent as their lawful basis. If I ask for consent for a separate use in future, you can withdraw it at any time by emailing me. Withdrawal does not affect use that was lawful before consent was withdrawn.

Email support@juvilogames.xyz to exercise your rights or raise a concern. I may ask for enough information to check your identity and locate the relevant records. Rights are subject to legal conditions and exceptions.

You can also complain to the UK Information Commissioner?s Office (ICO) through its complaints service. You do not have to obtain my permission to complain. You may also have the right to contact your local data-protection regulator.

Sand Stacks and changes to this policy

Sand Stacks has not launched. App-specific privacy information will be available before its release. AdMob advertising is planned for the app, but it is not part of this website and this policy does not describe an already released advertising-supported game.

I will update this page when website or support practices change and revise the date above. Any new purpose requiring additional privacy information or consent will be addressed before that use begins.